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Helpdesks Need Integration and Automation

Seattle Helpdesk Help Photo

For many businesses, the IT helpdesk is a relic of the past, sitting alone as a detached afterthought. A reactive facility, the helpdesk implies negative connotations although its function is essential to the running of a business’ IT. However, integrating a helpdesk with an entire IT network infrastructure and automating its functionality can reduce costs and increase shared knowledge. Having been involved with so many Seattle startups, I know is area very well and it’s often neglected.

Unfortunately, helpdesks are often regarded as a fire-fighting tool. More often than not they are bolted-on as a late addition designed to cope with the rising number of user queries. It is rare for an integrated helpdesk solution to be implemented from the outset, so there are tools should be available to assist with integration issues. Helpdesks should not be viewed as a point solution; but rather part of asset and systems management procedures.

Helpdesk service can be improved dramatically by integration with a centralized asset management database. IT helpdesk calls are usually directly related to hardware or software, therefore the knowledge of assets can be leveraged to improve problem resolution. Using a centralized database, helpdesk queries can be matched up directly to assets. Problem users and assets can be identified and the total cost of ownership (TCO) per asset can be calculated. Assets with a high problem incidence rate should be pinpointed and targeted to discover reasons for high TCO.

Asset management and helpdesk integration can enable automation of helpdesks. Day-to-day management tasks and repetitive functions should be automated, turning fire-fighting helpdesks into hands-off self-help solutions to problems. Integrating these processes would make it possible for users’ helpdesk tickets to have contextual keyword filters applied to trigger an automatic response.

For example, if an end-user needed a software application but did not have it installed on their PC, they would make a request to the helpdesk for it to be installed. A contextual keyword filter would automatically identify the request and, using the centralized database, could check the PC’s software inventory, licensing status and configuration. If suitable, an automated helpdesk could trigger the asset management system to automatically distribute the correct executable software package to the PC. The helpdesk staff need not get involved and the process would be instant and one of self-help – saving time and money.

My top three top tips for future helpdesk success are: integrate helpdesk function with asset and systems management tools to identify TCO; turn a helpdesk problem into a self-help solution through automation; stop firefighting and use a structured solution. With thorough back-end integration and given a regular structure to work in, helpdesks can evolve from being a reaction to problems, to an automated central knowledge base to assist with business process intelligence.

If you’re a startup is in the City of Seattle, I highly recommend looking into making sure you helpdesk procedures are in place to help your business really succeed.

Hillary’s Emails vs. Troy Kelley, State Auditor

Hillary Clinton Hiding Her Emails From Public

This article is not about democrats or republicans. It’s about who has to obey laws and who doesn’t. No country can operate where the laws are not enforced evenly.

For example: If you did not declare some deal on your income tax (or if the IRS dreamed it up) they can swoop in with a warrant and seize everything you have. they can ruin you completely before you have a chance to prove you are completely innocent. They can take your files, phones, computers etc. This includes your personal Emails. Your Emails like Hillary’s might have your daughters wedding, yoga lessons or plain old juicy gossip but the IRS gets it all to sort through to look for your missing income. You can wind up in jail if you resist. All Hillary has to do is say she maybe should have done things different. She gets to choose what to turn over and with all her past lies I don’t think even her friends believe much of what she says. She put the entire country at danger. She conducted top secret business on her homebrew computer. She has to have had Emails about Benghazi and Syria on there but there are months of missing Emails.  For any ordinary person they would be sitting in jail refreshing their memory of where the heck the lost Emails are.  The Justice Department should have swooped in immediately and seized everything, but who heads the Justice Department? Another liar and crook who has a contempt charge against him. He could rush to Ferguson and help instigate all the turmoil with his pip squeak buddy Sharpton. Starting the lie about “hands up don’t shoot” They incited the riots but they just don’t talk about that part. Hillary can’t be turned loose free as a bird after what she did. For her to stand with a straight face and say her computer was safe because she had secret service outside her home at all times. That might stop someone from going in TAKING YOUR COMPUTER, but it sure would not stop a foreign country from hacking into it. It doesn’t sound like these days the Secret Service protecting even the president are responsible. They sure like to drink and find prostitutes to have fun with, or drive thru barricades at the white house that could have set off a bomb while drunk as skunks.

Congress has to protect us from the Justice Department and even our own President. He is selling us down the river.

Our State Auditor, Troy Kelley had his home searched, Justice Department swooped in and took lots of his stuff while he is out of state someplace on vacation. I have no idea what he did wrong or if he did wrong, but FOR SURE whatever the problem it was not anything like Hillary has done. No one has issued a warrant to search HER home. They say they can’t for some reason. She used her personal homebrew computer to conduct the highest of the highest business. What could Troy Kelley or even his employee have done that would endanger our whole country? They may have squandered a lot of taxpayer money. I don’t know a thing about Troy Kelley, but the Justice Department was sure interested in what he did or did not do. Has he taken a lot of bribes from Foreign countries like Hillary has? I am using him as a comparison as how laws can be used again State Officials who are no threat to our country, but can’t be used against Hillary.

The above is what my article is really about, but will add a little information that proves it is a hard to believe anything Hillary says. The State Department is a supposed to be a non partisan office. She was the fourth in line of importance in protecting our country. Now she just wants to forget about what she did or didn’t do and concentrate on running for president. This opens up another can of worms. Her whole agenda is going to be on Woman’s Rights. Of all the woman I have ever heard of her view on Woman’s Rights are right in the toilet. Look at how she has let her own husband completely disrespect her and their daughter. Put them to the worst possible shame while she stood right by him and blamed “the Right Wing Conspiracy”. Poor Slick Willy used the defense that he didn’t know what the word SEX or IS meant. Now it has came to light that the Clinton Foundation has taken in tens of millions in donations from countries like Saudi Araibi, United Arab Emiratis and others that are oppressive to woman. Girls are forced to marry at 9, woman have zero rights, can’t drive, or walk anyplace alone or get an education. They got donations from those countries while she was Secretary of State. Where are the Emails about those transactions? When you are fourth from the top dog in the country taking tens of millions from foreign countries have to be explained. Those countries bought silence of some kind. They did not donate to HELP WOMAN’S RIGHTS. Then of all things the web of lies entrapped Slick Willy. When he could take time to get away from raking in funds for his Foundation he took several trips with a convicted pedophile to an exclusive island where they had young sex slaves. The logs shows this happened, no one can dispute it. I think this guy has donated to his foundation, not completely sure. Why did he take trips there? Hillary doesn’t care it seems so the lies they have told are catching up. For instance, Hillary said they set up the homebrew computer for her and her husband. Well Slick Willie made a lie out of that. He says he sent two Emails in his life and neither were to Hilly. (lol)  Maybe they were to Monica or the pedophile making arrangements for a trip to a sex island to rest up from his fundraising. (lol)  Now the web stretched out a bit further and poor Hillary was not supposed to EVER TELL WHO THE DONERS WERE.  Hope she has to give it all back because she breached that promise but that should not clear her anymore. What if I robbed a bank and was caught on the sidewalk with my loot, and just took it back in and said, gee sorry about that?

This is just to get you to thinking about how the little guy can be ruined but if you are a top dog working for “We The People” you can lie, cheat, steal and/or endanger out whole country, and not a thing can be done.

Lilly

Hillary Clinton
Secretary of State
New York
US

Time For Fun It’s St Paddy’s Day!

St Paddy's Day 2015 Fun Times Photo

 

 

 

 

 

 

 

 

 

It’s that time of year to be Irish. If you’re not Irish just fake it like everyone else! It’s a day to have fun and meet new people. St Paddy’s Day is one of my favorite holidays. I actually rank it number 3 on my list of favorites because everyone is just so friendly. Certain days just make people come out of their shells and be more social and it’s one of those days. The most friendliest day in my opinion is actually New Years but Paddy’s Day is up there for sure. Downtown Seattle is busy this morning. The local bars are open early and people are dressed up in there green. If you listen closely, you can hear their fake accents as they choke down a early morning Guinness beer. I’m sure for lunch time the cabbage will be a popular item.

It is true though how people change for the holidays. You can feel it in the air and even in the way people talk to you on the street. It’s hard to explain but people’s moods really do change. I would consider myself social all year, however, if you’re single or shy then this is a great night to go out and meet a new friend. People are open and approachable. There are only a few days a year where everyone’s guards are down and this is one of them. Individuals are in a giving mood as well. They are kind and ready to solute and tap beers with you. I believe meeting new friendly people, generosity, and kindness are one of the best qualities in people. The truth is kindness is one of those things that can heal the soul. It can lift your spirit even if it’s only for one day.

It’s saddens me to only see this spirit only a few times a year. Our society mostly turns away from meeting new people. When was the last time you talked to someone in line or they tried to talk to you? Probably not recently. When was the last time you met someone new who was just an honest friend. We tend to grow up with our closest friends and when they are gone – that’s it. I’m unsure why are culture has moved in this direction. Perhaps what we’ve seen on TV or the whole don’t talk to strangers growing up talk. I’ve talked to many expats and frequent travels who passionately agree. Other countries simply are more friendly. Dr. Robi Ludwig said it best in her Huffington Post article about Acts of Kindness. I’m a big fan of her work. Dr. Robi’s views about Psychology and human nature is right on. With that being said, all these barriers and judgment that others may have are gone on St Paddy’s Day and that’s why I love it. It’s even lower on New Years Eve.

History of St. Paddy’s Day:
Also known as Saint Patrick’s Day – it started in the 17 century as a Christian feast day. Named after Saint Patrick who was a patron saint of Ireland. Is a day to have fun and celebrate the arrival of Christianity in Ireland as well as the Irish in general. It has been an official holiday in Ireland since 1903. Since the 1960’s the color green has been connected to Ireland. In American, it’s not an official holiday as you know but widely celebrated. The official St Patrick’s Festival runs 5 days in Ireland. Previously, it was 3 days but later modified to include another day of fun. Then again in 2009, it was moved up to 5 days and had close to 1 million visitors for event. The first Festival was in 1996 (March 17th of course).

Fun Photos:
Obama Irish Photo Funny

St Paddy's Day Dog Funny Photo

 

 

 

 

 

 

 

Yogo for St Paddy's Day Funny Photo

 

 

 

 

 

 

St Patrick's Funny Saying Photo

Naveen Jain Biography

Naveen Jain Photo

Born as Naveen K. Jain on Sept. 6th 1959. As a child he grew up in or around the villages of Uttar Pradest, Roorkee, as well as the New Delhi, India. Education was very important to him and in 1979 he graduated with an engineering degree from the Indian Institute of Technology in Roorkee. He later moved again (Jamshedpur) and received an MBA from XLRI School of Business and Human Resources in 1982. Married to his wife Anu Jain who is the Vice President of community relations at inome. As a young man he always knew the importance of a good education and how it would be the foundation of his career.

Jain is a very successful Businessman, executive, entrepreneur, and philanthropist. Growing up Jain always had the passion of business and helping others. While growing up and surrounded by poverty, he knew that he had to make a change that will be impacting. Later in life he realized it was his calling and motivation to be so passionate and successful. Mr. Jain is known mostly as being the Founder/CEO of InfoSpace. He is also known as the Founder/CEO of inome & Moon Express. When Infospace was at its height (the dot com boom) he was worth over 1 billion dollars. The stock did go down, however, he did taste and hit that mark at one-time in his career. Being a leader in the tech industry and a highly sought speaker he was also featured on Forbes “Richest Americans” in the year 2000. We were unable to find any Seattle Washington speaking arrangements scheduled.

In 1983, he got accepted into a business exchange program. It required him to leave India, however, it was a important turning point in his career. He knew it was a great opportunity. This turning point highlighted Naveen Jain’s professional career. He worked at several companies including Convergent Technologies and Tandon Computer Corporation (Computer Manufacturer). About 6 years later in 1989, he joined Microsoft as a Program Manager. Living in Seattle, we all know Microsoft is one of the biggest companies in the World and leader in the computer software space. He was assigned to the Redmond, Washington office. Mr. Jain’s software background really helped him at Microsoft and it formed the foundation he needed to start his own company several years later name InfoSpace (1996). While at Microsoft, however, he worked with OS/2, then moved on to Windows NT, and the popular Windows 95. His position at Microsoft was later moved to the Microsoft Network.

As I mentioned in March 1996, Jain founded the highly success InfoSpace. Until the year 2000 he served as the CEO. If you’re not sure what InfoSpace is – it’s a company that provides private label and search data for businesses as well as companies. During the height of the well known Internet boom he was considered ranked as being one of the richest Americans. In fact, Forbes ranked him 121. Later at Infospace Jain was pushed out by the board members as CEO/Chairman in 2002. In 2003, he stepped down from the InfoSpace board completely. The same year he started a new company named Intelius which is located in Bellevue, Washington.

His philanthropy work is quite large and highly publicizes in the media. His focus is about improving the lives of as many people as possible. It doesn’t matter if it’s business or helping others. The impact of someone’s effort should try to reach as many souls as you can. It should be strategic and that is how Mr. Jain likes to approach his philanthropic work. He mentions that there are four key elements. These include overcoming the infrastructure, build scale, making it self-sustaining, and to live an entrepreneurial life. Through his leadership at inome, he gives back to medical care, family development, and education. His company, inome, was ranked by the Puget Sound Business Journal as one of the top 15 philanthropic companies in the USA.

World Innovation Institute:
He is the founder of the World Innovation Institute which believes that “entrepreneurship and creativity can solve the world’s most pressing and complex challenges” according to their website (thewii.org). The groups focus is about improving the lives of through philanthropy, education, and positive youth development. It’s a effort he and his family strongly support. Today, we wants to put his efforts into making the World a better place. He wants to make sure we leave our children in a position that is better than it previously was.

Moon Express:
Is a group supported and funded by silicon valley and space exploration entrepreneurs. Their ultimate goal is to mine the moon to see if any resources are available. They want to find elements that are rare on Earth. In the short term they would like to win the Google Lunar X Prize. The venture is headquartered in California and includes a robotic transportation element as well. They already have been connected with NASA for various efforts of data purchase. In 2015, they are going to be doing a test flight to the moon and by 2018 place two Lunar telescopes near the Malapert crater. The crater is about 3 miles high. In recent news, they have expressed to send their robotic spacecraft up a little early in 2016. The company believes the moon holds valuable elements such as gold, iron, tungsten plus many other elements which could provide nuclear power without all the waste we currently are using. The Moon Express company has approximately 50 employees and have a goal of staying under 50 million dollars for the moon mission.

Awards and Recognition:

  • In 1999, he was awarded the Emerging Entrepreneur Award Winner by Ernst & Young.
  • In April 2011, he was given the Light of India Business Leadership Award by the The Times Group.
  • In December 2011, during the Red Herring Global 2011 Conference, he was awarded the Lifetime
    Achievement Award.

Personal Life:
Mr. Naveen Jain is married with 3 children. They live in Washington State just north of Seattle in Medina. The City of Medina is mostly reserved for the most wealthy including Bill Gates of Microsoft.

Moon Express
CEO September 6, 1959
Naveen Jain is a very successful Businessman, executive, entrepreneur, and philanthropist. founder and former CEO of InfoSpace.
227 Bellevue Way NE
Bellevue,Washington
98004
US
Phone: (425) 974-6100
DOB: 09/06/1959

IT’S A MIGHTY DONUT SHOWDOWN

Mighty-O Donuts Competes in Food Network Donut Showdown

Seattle, WA: Announcing another Food Network showdown featuring the Mighty-O Donut Queen, Julie Twiggs.  Invited by the Food Network to compete in the Donut Showdown, Julie goes up against other international top donut creators.  This is the third time the Food Network has invited Mighty-O Donuts to appear on one of their networked shows.

On Wednesday, February 11th (6:30pm-8:30pm) Mighty-O will be showing the Food Network episode ‘Great Outdoors’ at the café (2110 N. 55th St, Seattle 98103).  In addition to the show, free donuts and coffee will be given to audience members, with emphasis on a selection of seasonal donuts and Julie’s Food Network donut creation.

Says Ryan Kellner, the owner and founder of Mighty-O Donuts, “It was an honor for us to be invited to another Food Network program”.  Ryan continues “Julie is an invaluable part of our team; it was an easy choice to send her to represent our company”.

In April, 2011 Mighty-O Donuts competed in the Food Network “Donut Challenge” taking first place; beating Seattle doughnuts Top Pot.

  • Donut showdown episode viewing party on Wednesday, February 11th 6:30pm-8:30pm
  • Coffee and donuts served to audience members, along with some of Julie’s Donut Showdown donuts.
  • Mighty-O is an organic donut bakery focused on sustainability, environmental impact and community support.

About Mighty-O Donuts:  Our café is located in the Wallingford “Tangletown” neighborhood, with a wholesale baking facility in South Seattle and a soon to be announced new location.  We produce all of our own donut mixes and glazes from scratch using organic ingredients.  As a sustainably minded bakery, we donate our extra donuts to non-profit organizations serving the hungry.  We owe our success to our hard-working employees and our community who grow and share in our excitement about organic foods, great coffee and donuts.

Invited by the Food Network to compete in the Donut Showdown, Julie goes up against other international top donut creators.
Starts: 02/11/2015 06:30 am
Ends: 02/11/2015
Duration: 8 hours: and 30 minutes
2110 N 55th St
Seattle, WA
98103
US

Seahawks Powering Up For Super Bowl XLIX

Seattle Seahawks Returning To Super Bowl

The big game is this weekend and I hope you’re as excited as I am.  Our Seattle Seahawks will be playing the New England Patriots in Arizona.  The build up as been happening all week and will continuing up until the kickoff time at 3:30 pm.  The season was a rough start for the Seahawks I will be the first to admit.  They struggle with several games and a little piece of me deep down started to question if we were going to make it even to the playoffs.  We even had a very challenging game against the Raiders who are considered by many to be the worst team in the entire NFL.  We seemed to make improvements after we let go of Percy Harvin to the Jets.  The Hawks started to play really well and won just about every game from there.  The energy of the team players was high and our injuries were low.  Russell was starting to find his grove in both the handoffs and passing routes.  The Beast (Lynch) must of started to pound the Skittles because his game dramatically increased as well.  He was running through teams and compiling the yards.  This brings us to the championship game against the Packers.  Many left at halftime in disappointment as the Green Bay Packers continued their assault on the Hawks. Then just when you thought the Hawks maybe getting to far behind they pull of an amazing fake field goal.  This set the tone and movement to push the Hawks to winning the game in overtime.  With a lot of luck and skill we made it to the Super Bowl again and the Seahawks fans in every bar exploded with excitement.  The imaginable comeback game just happened right in front of every ones eyes.  I was amazed and so was everyone else.  Tears were running down the cheeks of fans as they high fived their neighbor sitting next to them.  Talking with fans, it had to be the highlight game of the season.  It was another great year for Pete Carroll.  He consecutively pushed the Hawks for a repeat season.  There is only one thing which could top off this season… and that would winning the Super Bowl on Sunday again.

So how do you get your teenager into sports?  First, they often start young and are naturally talented.  When they are on the field at school are they obviously a head of the game?  Young students that are super talented tend to excel at a very young age.  They continue exceling through middle school and often HS and college as well.  Talented students often really enjoy sports.  They play after school and even in groups in facilities like at the House of Sports complex or even a local sports complex.  Their facility is one of the largest in the country for students and adults who want to enhance their skillsets.  They are a family facility and one of the owners is Donald Scherer.  Cities often have community centers (funded by that particular local city) students can visit to train as well.  If you live in the city, the fees are often waived.  We have one by our house and they charge just a few dollars per visit.  Some sports complexes have pools and gym equipment.  These are often included with just the one visit fee and others charge depending on what gym services you use.  At the end of the day if your student is highly talented and it’s clearly obvious, the family should certainly push forward with the training.  You’ll want to find the sport he/she is the best at and really focus on it long-term.  There is a point where you should see him/her excel on some kind of sport and that is the time to scale it up.  When it comes to football and maybe even joining the Seahawks – these guys have been playing football their whole lives.  Most go through college and get picked up by the leagues then and others come straight out of the High School.  Depending on their talent and position, they could be on the Seahawks or another major NFL league in no time.

The Seahawks big game is this Sunday February, 1st 2015 at 3:30 PST.  It will be broadcasted on the local channel.

UPDATE: Unfortunately, our Seattle Seahawks lost the big game. They were behind most of the game and came back big in the end only to lose by inches.

The Seattle Seahawks are a NFL team located in Seattle, Washington.
800 Occidental Ave S
Seattle, WA
98134
US
Phone: 425-203-8000

Seattle Council Follow-Up

Washington State Transportation Tunnel Failure

To Emerald City Journal:

I just read your good article you wrote about the tunnel.

I wrote a letter that went to every city council member the morning they were supposed to get the real “scoop” from DOT. Well they got the real scoop except it was the kind you need a scoop shovel to get rid or and it “stinks”. Not one member on the council responded to me after the meeting. Can you imagine them sitting there listening to State Transportation Secretary Lynn Peterson, spinning a story that would make a normal persons head spin but the Council Members didn’t argue with her. She says its too late to stop work on the tunnel because the tunnel is 70% complete (yes seventy). It would take a really good liar to be able to make a statement like that at this point. Why didn’t they stand up and declare the meeting over? Is this an insult to the taxpayers of Seattle and to the businesses that have been ruined during this last year of digging. Well I cant use the word digging because Bertha cant dig. What will it take to stop this nonsense? They cant drain the sound, and if they dig beside it they will hit water so they can never pump enough. All the politicians think is how to PUMP MORE MONEY into it, not water out of it.

The council hasn’t made a big deal of any of it publically. The money for the tunnel is gone on south and north portals and a pit to reach Bertha. How can you call this even a start on the tunnel? Its just a big gamble(but they already lost the money). Lets say they ever get the pit dug. Will the land around the pit hold up when they bring in a crane or cranes big enough to lift the front end of Bertha out or will we have Bertha and a crane or two to bury? Readers speak up now or forever hold your peace. Email council@seattle.gov and every member will get a copy. Flood them with e mails not water.

A gambler can quit anytime he wants. If he has lost his pay check, he still is better off to walk away before he puts the title to his car or house in the pot for the last game. It makes good photo ops for the Mayor. Maybe Obama can send Gruber to give a speech saying Taxpayers are too stupid to understand how good this is. See my letter to the council below or here.
Lilly

Update: Unfortunately, there has been no response from the City of Seattle Council as of 3/13/15. We are sadden to say the least. We continue to see the failed tunnel project move forward. Each day wasting more and more money which could have been spend on our education system, roads, or new options / roads to fix the mess this project has created. One thing we will never see is the Council admit they made a mistake with this project. They will continue the effort and talk less and less about all the money being dumped into it. When it finally is completed they will praise their hard work and how successful it was. It’s a complete failure and catastrophe. As news continues to come out about the tunnel (Alaska Way Viaduct Project), more and more injuries are being reported now. Medical / compensation claims are at there highest at over 1$ million dollars since 2012. According to an AP news report, there were more claims in 2014 then the last two years combined. The machine continues to sit with no action. It is believed that the machine will start running again in August 2015. The Seattle Council members fail to listen about all the wasted money. Aborting this project is the right action.

Letter To Council About Failed Tunnel Project (No Response)

Seattle Council Email About Tunnel Project Failure

To:; council@seattle.gov
Subject: Tunnel

Hate to say,” I told you so”, but the Tunnel mess is really coming to light. How many more billions are you going to pour down the sink hole? We could have had a nice flat surface road or a new viaduct by now but you have an endless pit. I wrote before that I thought digging a tunnel thru fill dirt right along the sound was about as stupid as anything you could dream up. The DOT, The Tunnel Partners have lied to you repeatedly. Why will you believe tem this morning when they come to assure you everything is “hunky dory”. You should invite former Governor Gregoire to come. How many times did she stand with a straight face and say, the tunnel will be built under budget and NOT ONE COST OVERRUN WILL BE PAID BY TAXPAYERS?

You have heard from strategists, planners, managers, and experts, but mostly from LIARS. This was a boondoggle from day one. You had 1.4 billion to build the tunnel. 1 billion is gone and you are not only at square one but worse than when you started. What are the odds of it ever getting built? I would say zero. If you think spending 400 billion more to try to keep from losing the 1 billion you already lost, you should definitely listen to Kenny Rodgers sing, The Gambler. That’s all you are doing now.(gambling) No one knows how much water you need to pump, The space where you pump water has to be filled with something. Do you want to keep on til the historic buildings start to shift and crack? Do you want to wait til the viaduct falls over because of your digging? Do you want to keep on til the pressure sends dirt up thru the hole you are trying to dig to repair Bertha. You have squandered enough money to build a new house for every homeless person in Seattle. You have squandered enough to repair every street in Seattle. On and on and on.

Take a special vote of the people of Seattle and especially the businesses that have been ruined by all this digging. Is was in insult for the Mayor to take advantage of King Street falling apart for a photo op. He doesn’t have a clue(neither does anyone else) why it is happening. Maybe you need to bring “Patty and Maria” for a photo shoot and have them promise all sort of Federal Funds. Remember Federal funds, County funds, City funds all come from the working peoples pocket. The money to build the tunnel is gone. Time to admit defeat. Give Bertha a burial and let some other fools a hundred years from now run into her when they try to dig again. Stop this madness and stand up for the people who voted you in to speak for them.

– That was my letter to the Seattle Council. There has been no response thus far.

New Seattle Driver Tax Pending – Pay Per Mile

Seattle Driving Tax Pay Per Mile

A measure is on the table and is expected to be approved by the Washington State Transportation Commission. In short, this new pilot program (trial) would require drives to get a GPS device installed in their cars. They would then charge drivers per mile for the amount they drove on the public roads. They could start the initial testing of the pilot program in 2016. State Legislature would need to give final approval for the test project. The suggested program was modeled after a similar project happening in Oregon. All of this is in response by the Transportation Commission to help pay for roads since the gas tax revenue is supposedly not enough anymore.

The program would also give drivers several options of payments. You can choose the flat fee (all you can drive), odometer reporting, GPS locator installed, or download an app on their smartphone. The fee would be called a road usage fee. They also stated the drivers would get credit for any gas taxes paid.

If everything is approved and move forward the full program wouldn’t begin until 2018.

With that being said let me say it again (as I have said it many times before) and that is our leaders sit around all day just thinking this crap up. They have nothing better to do but think of ways to nickel and dime the public for the failed or horribly managed programs. This is another attempt and example of my very point. The issue with this moving forward is that it would need to be passed without voter support because there is no way the public would approve such a program. With that being said, the public did put Obama in office the second term (after a horrible first term) approved Obamacare so maybe I’m wrong. I would like to think, however, the public would be smart enough to know that getting tracked and paying more in taxes in a bad idea. What angers me is that this is just one step closer the government monitoring. It would be easy the government to weasel there way into it behind the scenes (under national security) and use it to their benefit as well. They do it now with Comcast and the phone companies so this program would be an easy entry point to make that happen. Just another way to get inside all our lives. Another way to track cars and track individuals. It’s really not far fetched considering their involvement with the other everyday items we use such as computers. This will never be discussed or mentioned just as it’s not mentioned with Comcast or our phone service providers.

The other issue is the argument of not enough tax revenue. Sure, I can see their point on this one. We are moving into a more hybrid culture. However, the state has been cooking the books for years on this revenue. People are driving more and working longer than they ever have before. Gas is coming down (only because it’s Winter) but will rise again as it always does. I honestly am not convinced gas prices adjust due to supply and demand anymore. It’s a controversial and debatable topic. Our government has milked just about every program and service we have available. They understand gas prices, have reserves, and understand how supply and demand can be manipulated so more taxes are paid on it. It would be silly to think over wise. It’s happening but the public is very naive about it.

With that being said, I vote a big fat NO WAY on this.

UPDATE: July 2015, Oregon is going to be testing out this program with 1500 drivers (volunteers). They branded the program OReGO (which is a stupid name – by the way). These drivers will submit their driving logs or install a device to monitor their miles. They will then pay a rate of 1.5 cents per mile to the state. States across the nation have expressed they cannot afford to pay for their roads so they continue to think of ways, laws, taxes ect to make repairs. As I’ve state my opinion above in the article, I wouldn’t support this new law. I can’t imagine anyone else supporting it either. States have been able to pass agendas which are not supported by the people. As long as it benefits them from a revenue perspective – laws have been known to pass successfully. I can only express the solution so many times on the Emerald City Journal and it’s the same for every problem we have (education, buses, gas taxes) the people just want transparency in spending. It’s that simple. The financial figures need to be broken down by item for projects and determine where the money is really being spent. If we are actually spending all our tax revenue appropriately, the people will understand the need – thus fully support an increase in taxes. The states and cities, however, know they continue to waste money on roads, projects, interstates, ramps, ect that really don’t need work (but passed to keep people working only). They do provide financial reports but the data is very general and doesn’t get into specifics of spending. This is done on purpose so it’s not criticized. This is where we need accountability and corrections to be made. If the city or states can clearly itemize their spending with valid work, salaries, jobs, then the people will comply with the tax reform efforts. They will have to – roads are a must have for everyone. It’s not that difficult just prove where that tax money is being spent for the roads. Until that happens, I will be keeping my checkbook closed.

Seattle Tunnel Project More Troubles

Seattle Tunnel Project Big Bertha

The troubles continue with Big Bertha. We’ve talked about the issues many times on the Emerald City Journal and really we are just beating a dead horse on this one. You can read about more Big Bertha troubles here. It was reported that the city is starting to notice cracks around the tunneling efforts. The Washington State Transportation Dept. is making the claim and the city council is starting to hear more about the issue now. This includes cracks in the streets, buildings, and even the settling of buildings in Seattle’s Pioneer Square area. It shouldn’t come as a surprise really. Water continues to flood the dig area and it’s being sucked out constantly. It turns out when you dig below the sea level – there is water!! Well… that is good to know I wonder how many millions they spent to figure that out. The Seattle Council is expect to hear more about the issue with the machine and area cracking today.

This is all one big disaster and this project shouldn’t have ever started. It’s all bad and it continues to get worse. Big Bertha continues to break down not only itself but the city is now cracking all over the place. Time to cut the losses the make it one big flat area. Tear down the Viaduct, add some roads which connects the area more efficiently, a park, lots of parking (where you overcharge as usual $8 per hour), and call it a day.

The history of Big Bertha:
Named after Seattle’s only female mayor Bertha Knight Landes. The machine itself was created by Hitachi Zosen Sakai Works located in Osaka, Japan. The assembly, however, was done in Seattle 2013. The measurement of the machine is 57ft in diameter and as of 2013 was the largest in the World that is known.

There continues to be issues with Big Bertha today. Back in early Dec 2013 the machines progress took it first hit. A pipe was discovered in the area and Big Bertha was not equipped to handle metal cutting. The pipe damaged the machine and replacement blades were needed. WSDOT stated that they knew about the pipe but believed it was removed. Responsibility of the issue is still unknown. As of Dec. 6th 2013 Bertha has only been able to push through 11% of the project length of the project (1,019ft).

Feb. 2014 it was reported that Big Bertha had been experiencing an issue with overheating and a seal (a main seal) was damaged and needed replacement. This set back is expected to take until March 2015. Dec. 2014 crews are working to lift the front end of the machine for the repair. As noted in the article there are also reports of cracking in the streets and buildings so the Seattle Council is getting briefed on that issue as well (Dec. 15th 2014).

What is the Alaskan Way Viaduct?
The Viaduct had good intentions but has turned into one of Seattle’s worst nightmares. In short, it’s a double decked section of elevated road in downtown Seattle. It runs from Route 99 along the Elliot Bay waterfront and then into downtown Seattle. It transports about 110,000 cars per day. It’s called the Alaskan Way Viaduct because it runs about the street Alaskan Way. There was an earthquake (Nisqually earthquake) in 2001 that damage the viaduct and it continues to be a burden. There has been lots of debates and arguments of what to do with it exactly. One thing that everyone agrees on is that something must be done with it. Some have argued to just remove it and build a park, however, the City of Seattle Council took the initiative and decided to an alternative route of boring a tunnel with a machine by the name of Big Bertha. At this point Big Bertha has failed. It sits broken waiting to be fixed. There are reports that the area has shift due to the tunnel/boring efforts and water continues to flood the hole (being pumped out). Again with good intentions, the tunnel project has failed costing millions (and soon billions) in tax revenue. The project is estimated to cost $4.25 billion dollars.

Injuries are at their highest right now (2015) which has resulted in lots of compensation claims. From crushed hands to injured knees people has started to get hurt and it’s costing more and more money to support this tunnel project failure. Next time the state or Seattle complains about how bad the roads are and how they need to have you pay more in taxes – just remember where all the money is going. It’s going into this money pit. How about the pay by the mile program they are going to propose to you soon? Should we have to pay by the mile in taxes because our city government can’t cut the cord or determine a failed project. We’ve lost so much road repair money on this project at this point it’s sad politics. It’s come to point where it’s so obvious a failure that their egos don’t want it to fail. So they are going to throw more money at it hoping one day they can call it a success. The tunnel machine Bertha hasn’t even moved in a while. It’s been broken for months and not expect to start again until August of this year. When do we call is quits on this project? The city is sinking, people are getting hurt, it’s costing billions and billions – let’s pull the plug and build some interconnect roads in that area. Just flatten it and cut our loses.

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